Account Deletion Request

For your security, account deletion is performed from inside your signed-in account. Sign in, then go to Account Settings → Delete account and follow the confirmation steps. You will be asked to confirm your intent and re-enter your password before the deletion is processed.

If you cannot access your account, you can request deletion by emailing support@gotoaddress.xyz from the email address associated with your account. We may ask you to verify your identity before processing the request.

• Profile details (name, email, phone number, and account preferences).
• Saved addresses, device/session records, and notification settings.
• Access to your account and all active sessions.

Some records may be retained for a limited period where required by law, fraud prevention, dispute resolution, tax/accounting rules, or other compliance obligations.

• Transaction and wallet history required for financial reporting.
• Delivery and support records needed for legal/compliance purposes.
• Minimal audit logs used to secure the platform and prevent abuse.

We target completion of verified deletion requests within 30 days. If more time is needed due to legal requirements or account review, we will notify you.

If you cannot access your account and still need deletion help, email support@gotoaddress.xyz.